How to handle bans and toxic players

First of all, I want to state upfront the following belief:
Throne of Lies is a paid game. It costs money to enjoy the service, it is not provided freely.
If you pay to participate in the game, and are them deprived of your ability to play said game, you should be entitled to a full refund. If you are not refunded, you have been robbed.
In very plain terms, banning players is theft. I find it entirely unconscionable. You have taken their money and decided, for whatever reason, to stop providing the thing they paid for. If you do not compensate them for this, you are a thief.

This is my stance and it is quite hardline. I would also note that i have never been banned or warned in this game at all. I’ve merely seen reports from others who have, and it doesn’t sit well with me

Now, all of that said, i do understand that there is some value in maintaining a certain quality of experience. That certain players - especially those who refuse to play the game correctly - drag down the quality for everyone, and there must be some way of ensuring that quality for a majority.

My proposed solution then, is not banning, but tiered play.
Allow two modes of play. The moderated and the unmoderated queue.
The moderated queue works as normal, it is what we have now.
The unmoderated queue is a wild west. No rules, no holds barred. Nobody is allowed to report anyone else in those games,whatever happens, happens. Total freedom. Anything said or done in those games will be ignored, no action taken against such players
Only in the moderated queue will reports be allowed and reviewed

Instead of a ban, someone would be forced to play in the unmoderated queue only, for X number of games, before they can then play in the moderated one. “Play” in this case means participating until they complete their objective or die, as per usual. Then they may leave and play another

This should be a wholesale replacement for banning. At no point ever, should anyone be banned from playing the game that they played for. Only restricted in exactly who they can play with.
The unmoderated pool will be populated not only by those being punished, but also by those who, for whatever reason, can’t tolerate rules and oversight. Racist names will be common, fools will spam their websites, gamethrowing will be commonplace, people will experiment with unusual and probably poorly advised tactics without fear of reprisal, some people will play it just to learn, without any worry about failure.

Whatever happens in the unmoderated pool stays there. It will act as a containment zone for all the most chaotic players and behaviours, leaving the normal moderated pool as a quality-assured experience of fair play

Poor soul who just wanted to see what it was like

When you pay taxes to the government and commit a crime, are you entitled to a refund for the government services you were incapable of using due to being imprisoned?

If it helps you conceptualise the effect, consider it a fine for committing a misdemeanor.

Typically, the person who was banned deserved to get banned.
If they feel like they didn’t, they can bring it up with a mod.
This idea isn’t horrible, just unnecessary.

This sort of system doesn’t work for games with smaller player bases. Not enough people to support a second que

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If we manage to get a larger player-base, then yes, the idea could possibly work.

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what if they cheated
like not stream sniping cheating. like actual hacking cheating.

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itd eb difficult and i have no idea how it would work. but it could happen

Actually - They aren’t. They read the terms of service and accepted them. It is explicitly stated in the terms of service that you can be banned and deprived of your ability to play.

People aren’t just getting banned for no reason - If someone gets permanently banned, they have been banned and warned MULTIPLE times before, and refused to stop throwing/cheating/harassing people/being racist.

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If they cheated through some technical means, then firstly the method they used should be patched, and then they should be sent to the unmoderated pool like anyone else. Their hacks would no longer work.

This is a sort of game which is easily authenticated serverside, hacking it would be pretty hard, and patching such things pretty easy

You realise that unmoderated pools have proven to not work in correcting toxic behaviour, right? Riot Games addressed that very system a few years back (here and here), and they have actual specialists looking into their toxicity issues. These people have done their theses in online behaviour, so when they say that Prisoner’s Island systems do not work, I tend to take their expert opinion under advisement.

Toxic players have behavioral issues. These issues are not solved by separating them from the rest of the playerbase. If anything, they are exacerbated by placing them alongside others with similar issues.

But by all means, do some research of your own, see if you find studies/expert opinions to the contrary.

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Or maybe we make it so that one day a year there are no rules and it’s no holds barred, survival of the fittest style throne of lies, to get out all that salt we’ve accumulated and help make it a better community!

No.

Just no

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That series is shit.

Eh, makes a good friday night movie.

Shit on Friday is still shit.

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False

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When you purchase a game you are signing a contract with the game’s creators.

The contract says that you give money, and they give you the game.

Any rules the game may have are also part of the contract, if you fail to follow them you have broken your end of the deal, and so in return your game-playing privileges are revoked.

You have not been robbed, in the same way that being arrested is not being kidnapped.

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sips tea
here we go.

It’s within the terms and conditions. And you know when they say you should read the fine print, you should as that may save your life in the future. The best thing is, the terms and conditions are clear cut and do not have a fine print.

Unfortunetly, this is not how it works. I would say something about what I have learnt in Law and is currently the subject I’m revising for my exam on Monday, but in simple terms, no. It would not be robbery. If you want an explanation of it, dm me here and I can explain why it isn’t robbery.

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